One way in, and a person at the end of it. Here is how to reach us, what we commit to, and which accounts get human support.
Write to [email protected]. It opens a support ticket, and replying to any message from us adds to that same ticket rather than starting a new one.
Please send from the address on your account where you can, so we can find you quickly.
506-800-4747 during support hours. If we are with another customer, leave a message and we will call back the same business day.
Monday to Friday, 9:00 a.m. to 5:00 p.m. Atlantic Time (Canada/Atlantic). Messages sent outside those hours are queued and picked up at the start of the next business day. Outages are monitored outside business hours.
| What it is | First human reply |
|---|---|
| Urgent Your line is not answering, or calls are not reaching you. |
Within 4 business hours |
| Everything else Setup help, billing, feature questions, refunds. |
Within 1 business day |
These are commitments, not averages dressed up as commitments. If we miss one, say so in the thread and it goes to the top of the queue.
Our published response times are what a paid account can hold us to. Free accounts are welcome to write in and we do answer, but the commitment comes with a paid plan.
You do not need to diagnose it. Tell us what you saw and we will take it from there.
Bug reports reach a person on every plan, free accounts included. If something is broken, tell us — we would rather hear about it than not. You will get a reply from a human, not an auto-closer.
We provide written support in French. Email us in French and we will reply in French. Phone support is in English.