A Canadian-built bilingual AI receptionist for dental clinics in Moncton, New Brunswick and across Canada. Handles new-patient intake, hygienist recall booking, insurance-coverage questions, post-op follow-up and after-hours emergency tooth-pain triage. PIPEDA and PHIPA compliant. From $25 CAD/month.
Internal links: Best Canadian AI receptionist · Full pricing · vs Dialbox
Each scenario is wired into the AI’s dental-specific classifier with explicit keyword and intent rules. Emergencies escalate; routine calls book.
Captures name, date of birth, insurance carrier and reason for visit; books a 60-minute new-patient slot; sends intake forms by SMS link before the appointment.
Highest-ROI dental use case. The AI proposes 2–3 hygiene slots from your calendar, confirms by SMS, and reminds 48 hours ahead. Cuts recall no-shows.
Severity classifier scores pain, swelling and bleeding keywords. Routes to emergency slot, on-call dentist, or hospital ED referral for life-threatening swelling.
AI answers common questions about which carriers you direct-bill, whether scaling units are covered, and pre-determination workflow. Hands off complex questions to staff.
Day-1, day-3 and day-7 post-extraction or post-implant outbound check-in calls. Escalates anything painful, swollen or bleeding to the dentist.
Mixed-language families common in Quebec, NB and Northern Ontario. The AI detects the language in two seconds and switches — no awkward cross-language transfer.
When a patient hangs up before the AI answers, an automated SMS goes out within 30 seconds offering to book or call back. Recovers 20–40% of dropped calls.
Anxious patients hear a calm, slower-paced voice and are offered a specific intake path that flags sedation preference and anxiety notes for the dentist.
After-hours calls that need same-night care are matched to the on-call partner clinic in your referral network, with the transcript SMS-forwarded.
Five steps, every call, under 90 seconds end-to-end.
Inbound number matched against your patient database. Returning patients are greeted by name; the AI pulls last-visit context.
AI listens with a 200ms interruption window. No rigid menus. Anxious or in-pain patients are not made to wait through long greetings.
Recall booking, new-patient intake, emergency tooth pain, insurance question, or post-op concern — each is handled with a dedicated path.
Routine calls book into your calendar. Emergencies SMS the on-call dentist and offer the caller a same-day slot or ED referral.
You wake up to an email summary per call: classification, transcript, recording link, suggested next step. PHIPA-grade audit logging on every event.
Month-to-month, no contract, all amounts in CAD. Business at $99 is the recommended tier for dental clinics — multi-agent stacking lets one persona handle recall booking while a second handles after-hours emergency triage, with call recording for liability documentation.
Solo
Independent associate / single chair
$25 CAD/mo
Starter
1-dentist clinic
$60 CAD/mo
Business
1-dentist + 2-hygienist clinic
$99 CAD/mo
Team-Pro
Multi-dentist clinic + after-hours
$199 CAD/mo
Why Business for dental: a typical 1-dentist, 2-hygienist clinic books 30–60 appointments per week. Call recording protects you for any future complaint about advice given on the phone. Multi-agent stacking on Team-Pro lets you put a "Sara" persona on the recall line and a "Maya" persona on the after-hours emergency line, with different triage rules per persona.
Smith.ai is the best-known North American virtual receptionist and is sometimes used by dental clinics, but their public pricing and product pages do not carve out a dental vertical. Here is an honest, source-cited side-by-side.
| Feature | MapleReceptionist | Smith.ai |
|---|---|---|
| Entry price (published) | $25 CAD/mo (Solo) — $60 Starter — $99 Business | $300 USD/mo for 30 calls (Virtual Receptionist Starter, the only clearly published tier on smith.ai) |
| Dental-specific marketing / vertical | Yes — purpose-built page with dental scenarios, PHIPA language, recall workflows | No dedicated dental vertical product page; positioned as industry-generic small-business receptionist |
| Bilingual EN/FR (Quebec French) | Yes — native Quebec French + Maritime Frenglish | Advertises English–Spanish bilingual; English/French support not publicly disclosed |
| Canadian hosting / PIPEDA + PHIPA | Yes — all data stored in Canada, PIPEDA and PHIPA compliant | Not publicly disclosed |
| Best fit | Canadian dental clinics, especially bilingual practices and PHIPA-regulated Ontario clinics | US firms wanting human receptionists at $300+/mo with English/Spanish coverage |
Smith.ai pricing, vertical positioning and language support verified via Perplexity research on 2026-05-26. Primary sources: smith.ai/pricing/receptionists, g2.com/products/smith-ai-virtual-receptionists/pricing. Smith.ai does not publicly document bilingual EN/FR support, Canadian hosting, or PIPEDA/PHIPA compliance as of May 2026 — confirm directly with their sales if those are deal-breakers.
Native Quebec French + Maritime Frenglish for mixed-language family practices in Quebec, NB, Northern Ontario and Manitoba. Real edge over US-built dental receptionists.
All recordings, transcripts and patient data stored in Canada. Audit logging on every event. PHIPA-aware for Ontario healthcare custodians.
One persona for hygiene recall, a second persona for after-hours emergency triage, a third persona for new-patient intake — all from one account.
You see exact per-call AI token usage, recording costs and transcription minutes in your dashboard. No hidden per-minute receptionist surcharges.
Real questions from Canadian dental clinics evaluating MapleReceptionist.
Yes. MapleReceptionist stores all call recordings, transcripts and patient-volunteered information on Canadian infrastructure. We are PIPEDA-compliant federally and built to PHIPA standards for Ontario healthcare custodians — including audit logging, encrypted storage and a documented breach-notification path. The AI is configured to capture only the patient details required to book or triage, never to discuss clinical history on an unsecured channel.
The AI answers in your clinic name, classifies the call as a dental emergency using a pain-keyword and swelling-keyword classifier, offers the caller (1) the earliest available emergency slot booked into your calendar, (2) the on-call dentist phone number if you maintain after-hours coverage, or (3) referral guidance to the nearest hospital emergency department for life-threatening swelling. You receive an email summary within seconds with the full transcript.
Yes — recall booking is one of the highest-ROI use cases for dental clinics. The AI proposes 2–3 calendar slots from your hygienist availability, confirms the patient, sends an SMS confirmation and a reminder 48 hours before the appointment. On Business tier, the AI also handles rescheduling when the patient calls back to change the slot.
Yes. MapleReceptionist is built in Moncton, New Brunswick and ships with native Quebec French as well as Maritime Frenglish (chiac/Acadian code-switching). The AI detects the caller’s language in the first two seconds and switches automatically. For mixed-language families common in Quebec, Ontario, New Brunswick and Manitoba, this removes the cross-language hand-off that frustrates patients.
No. The AI is configured with explicit guardrails: it does not diagnose, does not give clinical advice, and does not discuss medications. Patients asking clinical questions are routed to a scheduled call-back with the dentist or hygienist, or to an emergency triage path if pain or swelling is present. This is a hard rule, not a soft preference.
Most single-dentist clinics with 2 hygienists fit the Business tier at $99 CAD/month — that includes 25 calls/day, calendar booking, call recording, transcription and warm transfers. If you want a separate persona for new-patient intake versus an after-hours emergency line (multi-agent stacking), add Team-Pro at $199/month. All plans are month-to-month, no contract.
Spin up a bilingual EN/FR AI receptionist on a Canadian number in under 10 minutes. PIPEDA + PHIPA compliant. Cancel anytime.
