A Canadian-built bilingual AI receptionist for auto repair garages in Moncton, New Brunswick and across Canada. Caller-ID service-history lookup at call start, brake / check-engine triage, parts-counter routing, tow-partner referral and after-hours booking. PIPEDA compliant. From $25 CAD/month.
Reference deployment: a 3-bay Ontario independent shop. Caller-ID-first greetings, AutoOps-style API hand-off, recording + transcription, per-call email summary, full call-log page.
Each scenario is wired into the AI’s auto-repair classifier. Caller-ID greets regulars by name; urgent symptoms route to triage; everything else books cleanly.
Returning customers are greeted by name. The AI pulls last visit, vehicle on file and open work-order before scheduling. Single most-requested feature from independent shops.
Keyword classifier scores "brake pedal sinking," "grinding," "metal-on-metal" as urgent. Same-day slot offered or transfer to service writer; tow-partner referral if undriveable.
Without symptoms — routine diagnostic booking. With symptoms (smoke, loss of power, overheating) — urgent, transferred to service writer or same-day slot.
Captures year/make/model and the part. Warm-transfers to parts counter or SMS-pings the parts manager with a one-hour call-back promise. AI never quotes price or stock itself.
For undriveable vehicles, the AI offers the shop’s preferred tow partner with one-tap dial-out, and books the diagnostic slot for the next morning.
Customer asks about a manufacturer recall — AI captures VIN, year, make, model and SMS-forwards to service writer to confirm with the OEM. Books inspection if applicable.
Native Quebec French + Maritime Frenglish for shops in Gatineau, Edmundston, Hawkesbury, or any shop with mid-sentence code-switching customers.
Outbound day-2 satisfaction call: "is everything driving well?" Escalates any return-visit needs to the service writer with a courtesy slot offered.
Voicemail with email summary, callback scheduling for the morning, or transfer to on-call service writer if caller marks it urgent (won’t start, dead in driveway).
Five steps, every call, under 90 seconds end-to-end.
Inbound number matched against your customer DB. Returning customers greeted by name; service-history snapshot pulled before scheduling.
AI listens with a 200ms interruption window. Customers in distress (brake-out, tow situation) are not made to sit through a long greeting.
Brake/check-engine triage, routine maintenance booking, parts question, tow-partner referral, or after-hours general — each runs a dedicated path.
Routine: book a slot. Urgent: warm transfer to service writer and SMS the owner. Parts: hand off to counter or one-hour call-back promise.
Owner receives an email within seconds: caller, vehicle, classification, transcript, recording link, suggested next step. Full call log in dashboard.
Month-to-month, no contract, all amounts in CAD. Business at $99 is the recommended tier for independent auto shops — it unlocks caller-ID matched greetings, call recording, transcription, calendar booking and WebRTC outbound.
Solo
Mobile mechanic / 1-bay
$25 CAD/mo
Starter
1–2 bay independent shop
$60 CAD/mo
Business
3–6 bay independent shop
$99 CAD/mo
Team-Pro
Multi-bay + after-hours emergency
$199 CAD/mo
Why Business for auto shops: a 4-bay independent loses 10–20 booking calls per month to "we’re slammed at the counter" — caller-ID matched greetings plus a one-tap warm transfer turn most of those into booked work. Call recording protects the shop on price-quote disputes; transcription means the service writer reads the call without re-listening.
CallJolt is a US AI answering service marketed to contractors and home-service trades, including auto shops by extension. Both products are good at what they do — the right pick depends on whether you are a Canadian shop with caller-ID-first expectations and Quebec/Maritime callers.
| Feature | MapleReceptionist | CallJolt |
|---|---|---|
| Entry price (published) | $25 CAD/mo (Solo) — $60 Starter — $99 Business | $149 USD/mo — $349 USD/mo — $749 USD/mo (flat-rate, plan names not publicly labelled) |
| Auto-repair-specific marketing | Yes — purpose-built page with caller-ID service history, brake/check-engine triage, parts-counter routing, tow-partner referral | Marketed to contractors / home services broadly; not specifically branded for auto repair shops or mechanics |
| Bilingual EN/FR (Quebec French) | Yes — native Quebec French + Maritime Frenglish | Not publicly documented as of May 2026 |
| Canadian hosting / PIPEDA | Yes — all data stored in Canada, PIPEDA compliant | Not publicly documented as of May 2026 |
| Tekmetric / Shop-Ware integration | Via iCal feed + webhook hand-off (not deep native API) | No public evidence of Tekmetric or Shop-Ware integrations as of May 2026 |
CallJolt pricing, vertical positioning and integrations data verified via Perplexity research on 2026-05-26. Primary source: calljolt.com/blog/home-services/answering-service-pricing-guide. CallJolt does not publicly document bilingual EN/FR, Canadian hosting, PIPEDA compliance, or shop-management integrations as of May 2026 — confirm directly with their sales if those are deal-breakers.
Native Quebec French + Maritime Frenglish for border-town shops in Gatineau, Edmundston, Hawkesbury, and any shop where regulars code-switch mid-sentence.
All call recordings, transcripts and customer data stored in Canada. Audit logging on every event.
Run a separate AI persona on your parts line, your main line and your after-hours emergency line — all from one account.
Per-call AI token usage, recording costs and transcription minutes visible in your dashboard. No surprise per-minute surcharges.
Real questions from Canadian auto repair shop owners evaluating MapleReceptionist.
Yes — caller-ID is the first thing the AI uses. When a known customer phones in, the AI greets them by name and pulls their service-history snapshot (last visit, vehicle on file, open work-order if any) before saying a word about scheduling. This is the single feature most auto shops ask for first; it makes the AI feel like the desk manager who already knows the regulars.
Yes. The AI scores keywords like "brake pedal sinking," "grinding noise," "smoke from under the hood" as urgent and offers (1) same-day or next-morning slot booked into your calendar, (2) tow-partner referral if the vehicle is undriveable, or (3) a transfer to the on-call service writer. Routine "check-engine light on" calls without symptoms route to the next available diagnostic slot.
Today the integration with shop-management platforms like Tekmetric and Shop-Ware is via iCal feed and webhook hand-off — not a deep native API. Your onboarding call works through the right path for your stack: appointment slots come from the iCal you publish from Tekmetric or Shop-Ware, and new bookings are webhooked back to the platform for the service writer to confirm. Calendar booking on Google Calendar and Outlook is native; for the rest, we are pragmatic, not flashy.
Yes. MapleReceptionist is built in Moncton, New Brunswick and ships with native Quebec French as well as Maritime Frenglish. The AI detects the caller’s language in the first two seconds and switches automatically. Useful for shops in Gatineau, Edmundston, Hawkesbury, or the South Shore where customers code-switch mid-sentence.
For routine questions like "do you have my air filter in stock," the AI is configured to take the year/make/model and the part, then either (a) hand off to the parts counter via warm transfer or (b) SMS the parts manager and promise a call-back within the hour. The AI does not commit to a price or stock status itself — that protects the shop from quoting errors.
Most 4-bay independent shops fit the Business tier at $99 CAD/month — that includes 25 calls/day, calendar booking, call recording, transcription, WebRTC outbound and warm transfers. If you want a separate after-hours AI persona for tow-emergency calls (multi-agent stacking), add Team-Pro at $199/month. All plans are month-to-month, no contract.
Spin up a bilingual EN/FR AI receptionist on a Canadian number in under 10 minutes. Caller-ID service history. PIPEDA compliant. Cancel anytime.
