A Canadian-built bilingual AI receptionist for home-services trades in Moncton, New Brunswick and across Canada — plumbing, electrical, landscaping, pest control, appliance repair and multi-trade contractors. Emergency triage, lead capture, after-hours booking. PIPEDA compliant. From $25 CAD/month. For HVAC-specific scripts see maplereceptionist.com/hvac.
Each scenario is wired into a trade-aware classifier. Emergencies escalate; quote requests get captured; routine work gets booked.
Burst pipe / sewage backup / no hot water — urgent. SMS to on-call plumber within 5 seconds, same-day slot offered or live transfer if available.
Whole-house outage, repeatedly tripping main breaker — urgent. Sparking or burning smell triggers life-safety script: leave the area, call 911 if injured.
Snow removal in winter, lawn / mulch / pruning in summer. AI flexes its scripts seasonally with no manual reconfiguration; books from the right service menu.
For plumbing + HVAC contractors, the AI uses both classifiers in parallel. For HVAC-only shops, see the dedicated HVAC page.
Wasp swarm, rodent infestation, bedbug emergency — same-day priority slot. Routine cockroach treatment books normally into the next available technician window.
Captures appliance brand, model, age and symptom. Books diagnostic visit or sends owner an email lead with full transcript for follow-up.
Quote requests after hours never wake the owner. AI captures name, address, scope and budget; lead email arrives in the inbox by morning.
When a caller hangs up before the AI answers, an automated SMS within 30 seconds offers to book or call back. Recovers 20–40% of dropped calls.
Native Quebec French + Maritime Frenglish for trades operating in Gatineau, Montreal, Sherbrooke, Saint John, Moncton, Edmundston.
Plumbing + HVAC, plumbing + electrical, etc. Multi-agent stacking on Team-Pro gives each trade its own classifier and on-call rotation on the same number.
Five steps, every call, under 90 seconds end-to-end.
Inbound number matched against your customer DB. If they have called before, the AI greets them by name and pulls their service history.
AI listens with a 200ms interruption window. Customers in distress (flood, outage) are not made to wait through a long greeting.
Plumbing emergency, electrical outage, landscaping seasonal, pest urgent, appliance quote, or routine — each runs a dedicated path.
Urgent: SMS on-call tech + live transfer if available. Routine: book into calendar. Quote: capture lead, owner-email by morning.
Owner receives an email within seconds: caller, classification, full transcript, recording link, suggested next step.
Month-to-month, no contract, all amounts in CAD. Starter at $60 fits solo trades; Business at $99 fits 2+ truck operations. Multi-trade contractors step up to Team-Pro at $199 for multi-agent stacking.
Solo
Hobbyist / side-trade
$25 CAD/mo
Starter
Solo plumber / electrician / landscaper
$60 CAD/mo
Business
2+ truck operation
$99 CAD/mo
Team-Pro
Multi-trade contractor
$199 CAD/mo
Why Starter for solos / Business for 2+ trucks: solo trades typically lose $2k–$4k a month in missed-call revenue; Starter at $60 covers the math 30x over. 2+ truck operations need calendar booking, recording and transcription to dispatch from a phone screen — Business at $99 unlocks all four.
Dialbox is a Canadian AI answering service that markets itself broadly to small businesses including trades. Both products are Canadian and PIPEDA-conscious. Here is an honest, source-cited side-by-side. For HVAC-only shops we also compare against CallJolt on the HVAC page.
| Feature | MapleReceptionist | Dialbox |
|---|---|---|
| Entry price (published) | $25 CAD/mo (Solo) — $60 Starter — $99 Business — $199 Team-Pro | $59 CAD/mo (Starter) — $129 Scale — $269 Growth |
| Bilingual EN/FR (Quebec French) | Yes — native Quebec French + Maritime Frenglish | Yes — publicly claims bilingual English/French (Quebec-specific localization not separately verified) |
| PIPEDA / Canadian hosting | Yes — all data stored in Canada, PIPEDA compliant | Yes — publicly states "PIPEDA compliant with Canadian data storage" |
| Trade-specific emergency triage scripts | Yes — plumbing leak, electrical outage, pest urgent, HVAC overlap, multi-trade scripts | Generic call-answering + booking + lead capture; trade-specific emergency triage not publicly documented |
| Multi-agent stacking (multi-trade) | Yes — Team-Pro tier (plumbing + HVAC, plumbing + electrical, etc.) | Not publicly documented |
Dialbox pricing, bilingual claim and PIPEDA claim verified via Perplexity research on 2026-05-26. Primary sources: dialbox.ca/pricing, dialbox.ca/alternatives/nexa, dialbox.ca/alternatives/goodcall. Dialbox does not separately verify Quebec-specific French localization or multi-trade emergency triage as of May 2026 — confirm directly with their sales if those are deal-breakers.
Native Quebec French + Maritime Frenglish for trades in Gatineau, Sherbrooke, Saint John, Moncton, Edmundston — anywhere customers code-switch.
All recordings, transcripts and customer data stored in Canada. Audit logging on every event.
Plumbing + HVAC, plumbing + electrical, landscape + snow removal — each trade gets its own classifier and on-call rotation on the same number.
Per-call AI token usage and transcription minutes visible per trade in your dashboard. No surprise per-minute receptionist surcharges.
Real questions from Canadian home-services trades evaluating MapleReceptionist.
Yes. MapleReceptionist is configured with a home-services classifier: keywords like "water everywhere," "burst pipe," "no hot water," "sewage backup" trigger an urgent path — SMS to the on-call plumber within 5 seconds, same-day slot offered or live transfer. Routine quote requests ("how much for a faucet swap?") are captured as leads with name, address, scope and budget, and emailed to the owner without waking anyone up.
The AI classifies electrical calls into three buckets: life-safety (sparking, burning smell, person in contact) — instructs the caller to leave the area and call 911 if injured, then SMS-pings the on-call electrician; urgent (whole-house outage, repeatedly tripping main breaker) — offers same-day or next-morning slot with priority routing; routine (one outlet not working) — books a regular service call.
Yes — this is exactly the use case for multi-agent stacking on Team-Pro. You can run one persona that triages plumbing emergencies and a second persona that triages HVAC emergencies, even on the same incoming phone number, with different scripts, different on-call rotations and different vendor preferences. We also have a dedicated HVAC page at maplereceptionist.com/hvac if HVAC is your main trade.
A typical 1-truck plumbing operation in Atlantic Canada or rural Quebec misses 8–15 inbound calls per month after hours or while on a job. At an average ticket of $300, that is $2,400–$4,500 in lost revenue a month. MapleReceptionist Business at $99 CAD/month captures those calls, classifies them, sends an automated SMS within 30 seconds, and books the bookable ones into your calendar. Even a 20% recovery rate clears the subscription cost in the first week.
Yes. MapleReceptionist is built in Moncton, New Brunswick and ships with native Quebec French as well as Maritime Frenglish. The AI detects the caller’s language in the first two seconds and switches automatically. Useful for trades operating in Gatineau, Montreal, Sherbrooke, Saint John, Moncton, Edmundston and anywhere customers code-switch mid-sentence.
A solo plumber fits the Starter tier at $60 CAD/month — enough call volume, SMS booking link, caller-ID greetings and bilingual support. A 2–3 truck operation steps up to Business at $99/month for calendar booking, call recording, transcription and WebRTC outbound. Multi-trade contractors (plumbing + HVAC, plumbing + electrical) go to Team-Pro at $199/month for multi-agent stacking. All plans are month-to-month, no contract.
Spin up a bilingual EN/FR AI receptionist on a Canadian number in under 10 minutes. Trade-aware triage. PIPEDA compliant. Cancel anytime.
