A Canadian-built bilingual AI receptionist for property managers and landlords in Moncton, New Brunswick and across Canada. Tenant maintenance emergency triage (water leak, no heat, fire alarm), prospective-tenant inquiries, rent-payment questions, vendor coordination and multi-property routing. PIPEDA compliant. From $25 CAD/month.
Includes MapleConcierge tenant-context lookup: when a known tenant calls, the AI pulls their unit, lease end date, last payment status and open work-orders before saying a word about scheduling.
Each scenario is wired into the AI’s PM-specific classifier. Tenant emergencies escalate to the on-call manager; prospective-tenant inquiries route to leasing; vendor coordination runs on a separate path.
Life-safety + property-damage emergency. AI instructs tenant on shut-off, SMS-pings on-call manager and preferred plumber vendor in parallel, captures property + unit context.
Life safety in the Canadian climate. Escalates to on-call manager and preferred HVAC vendor. Captures tenant, unit, last heat-related work-order if any.
Life safety. AI instructs tenant to evacuate and call 911 first, then captures the property and unit and SMS-pings the on-call manager with full context.
Dedicated lead-capture path. Captures property of interest, move-in date, household size, pets, budget. Books a viewing or captures lead for waitlist.
Captures unit and routes to accounting paralegal or property manager. AI never quotes ledger balances directly — those are read by staff after authentication.
For non-emergency work-orders, AI confirms vendor availability windows and books into the manager’s calendar with property + unit + work-order number attached.
Hard guardrail: no legal advice. Captures the question, books a call-back with the property manager, references the provincial rental tribunal generically.
Native Quebec French + Maritime Frenglish for diverse Atlantic Canada and Quebec tenant pools. AI detects language in 2 seconds and switches automatically.
Per-building personas (Team-Pro): each building has its own AI name, language default, on-call number, preferred vendor list, rent-payment instructions.
When a prospective tenant hangs up before the AI answers, an automated SMS within 30 seconds offers to book a viewing or call back. Recovers warm leads.
Five steps, every call, under 90 seconds end-to-end.
MapleConcierge pulls tenant context from caller-ID: property, unit, lease status, last payment status, open work-orders.
AI listens with a 200ms interruption window. Tenants in distress (flood, no heat) are not made to wait through a long greeting.
Maintenance emergency, prospective-tenant inquiry, rent-payment question, vendor coordination, or eviction question — each runs a dedicated path.
Emergencies: SMS on-call manager + preferred vendor in parallel. Leads: book a viewing. Routine: route to property manager or accounting.
Manager receives an email per call: property, unit, classification, transcript, recording link, suggested next step. Audit log per event.
Month-to-month, no contract, all amounts in CAD. Business at $99 fits small portfolios up to ~30–50 units; Team-Pro at $199 fits 50+ unit portfolios with multiple buildings — multi-agent stacking gives each building its own persona.
Solo
Self-managing landlord (1–5 units)
$25 CAD/mo
Starter
Small landlord / 5–15 units
$60 CAD/mo
Business
Small portfolio (15–50 units)
$99 CAD/mo
Team-Pro
Multi-building portfolio (50+ units)
$199 CAD/mo
Why Business for property managers: small portfolios get the highest-value features — MapleConcierge tenant-context lookup means the AI knows the unit and the lease before the conversation starts, call recording protects you for any future dispute about what a tenant or vendor was told, and WebRTC outbound lets your on-call manager return a 3am call from their browser with the property’s caller-ID.
Ask Benny is a Canadian AI call-answering service marketed broadly to small businesses. Some property managers use it. Here is an honest, source-cited side-by-side.
| Feature | MapleReceptionist | Ask Benny |
|---|---|---|
| Entry price (published) | $25 CAD/mo (Solo) — $60 Starter — $99 Business | Plans starting at $99 CAD/month; named tiers not publicly disclosed on askbenny.ca |
| Property-management-specific marketing | Yes — purpose-built page with maintenance emergency triage, multi-property routing, MapleConcierge tenant context | Positioned broadly as an AI receptionist for Canadian small businesses; not specifically marketed to property managers / landlords |
| Bilingual EN/FR (Quebec French) | Yes — native Quebec French + Maritime Frenglish | English only per third-party comparison (Dialbox); no public French support indicated |
| PIPEDA / Canadian hosting | Yes — all data stored in Canada, PIPEDA compliant, explicitly disclosed | Positioned as a Canadian service; explicit PIPEDA compliance not publicly stated |
| Tenant-emergency triage workflows | Yes — water leak, no heat, fire alarm scripted escalation; vendor dispatch parallel SMS | Generic 24/7 call answering / message taking / appointment booking; no published PM emergency triage |
Ask Benny pricing, language support and vertical positioning verified via Perplexity research on 2026-05-26. Primary sources: askbenny.ca/pricing, dialbox.ca/blog/best-ai-answering-services-in-canada, capterra.com/p/10030167/askbenny. Ask Benny does not publicly document detailed pricing tiers, French language support, PIPEDA compliance, or property-management-specific emergency triage as of May 2026 — confirm directly with their sales if those are deal-breakers.
Native Quebec French + Maritime Frenglish for diverse Atlantic Canada and Quebec tenant pools — removes the cross-language hand-off entirely.
All call recordings, transcripts and tenant data stored in Canada. Audit logging on every event.
Per-building personas: each building has its own AI name, language default, on-call number, preferred vendor list, rent-payment instructions.
Per-call AI token usage and transcription minutes visible per property in your dashboard. No surprise per-minute receptionist surcharges.
Real questions from Canadian property managers evaluating MapleReceptionist.
Water-leak triage is one of the most important property-management scenarios. The AI scores keywords like "water everywhere," "flooding," "burst pipe," "ceiling leaking" as life-safety / property-damage emergencies, instructs the tenant on what to do immediately (locate the unit shut-off valve, move belongings, call 911 if electrical contact), SMS-pings the on-call manager and the preferred plumber vendor in parallel, and offers the tenant a one-tap call-back. You wake up to an email summary with the property, unit, tenant, transcript and a vendor-dispatch suggestion.
Yes — multi-property routing with per-building personas is on the Team-Pro tier. Each building can have its own AI name, language default, after-hours on-call number, preferred vendor list and rent-payment instructions. Tenants of a Quebec building hear a French-default persona; tenants of a Halifax building hear an English-default persona. All from one MapleReceptionist account.
No. Eviction-process inquiries (from tenants or owners) trigger a hard guardrail: the AI does not give legal advice, does not opine on the merits of any landlord-tenant dispute, and does not commit the company to a position. It captures the question, routes the caller to a scheduled call-back with the property manager, and provides a generic referral to the provincial rental tribunal (Tribunal administratif du logement in Quebec, Landlord and Tenant Board in Ontario, etc.).
Yes. MapleReceptionist is built in Moncton, New Brunswick and ships with native Quebec French as well as Maritime Frenglish. The AI detects the caller’s language in the first two seconds and switches automatically. For diverse Atlantic Canada and Quebec tenant pools this removes the awkward cross-language hand-off that frustrates tenants who do not feel comfortable in English.
No, they get a dedicated lead-capture path. The AI asks the prospective tenant for the property they are interested in, move-in date, household size, pets, and budget. It books a viewing into the leasing calendar if availability matches, or captures the lead for waitlist follow-up. Prospective-tenant calls never wake up the on-call manager — that path is reserved for tenant emergencies.
Most small portfolios up to 30–50 units fit the Business tier at $99 CAD/month — that includes 25 calls/day, calendar booking, call recording, transcription, WebRTC outbound and warm transfers to the on-call manager. Larger portfolios with 50+ units across multiple buildings step up to Team-Pro at $199/month for multi-agent stacking (one persona per building). All plans are month-to-month, no contract.
Spin up a bilingual EN/FR AI receptionist on a Canadian number in under 10 minutes. Multi-property routing. PIPEDA compliant. Cancel anytime.
