The short answer
Yes. Poly / Polycom devices speak standard SIP and register to our Asterisk-based hosted PBX. 22 models are listed below with their exact status, plus the gotchas that actually cost people time. If your model is not on the list, it is very likely still fine — send us the number and we will confirm.
Polycom - now Poly, now part of HP - is the handset most likely to already be sitting on a desk in an office that has had a phone system for a while. The VVX series was deployed in enormous numbers by carriers and hosted providers across Canada, which has two consequences: there is a lot of good hardware in the wild, and a fair amount of it is locked to whoever supplied it.
Models and status
| Range | Models | Status |
|---|---|---|
| VVX Series | VVX 150, 250, 350, 450, 501, 601 The most common Poly desk phone in Canadian offices. | Standard SIP - supported |
| Edge E Series | Edge E100, E220, E320, E350, E450, E550 Current generation replacing the VVX line. | Standard SIP - supported |
| Trio Conference | Trio 8300, 8500, 8800 Boardroom conference phones. | Standard SIP - supported |
| SoundStation IP | SoundStation IP 5000, 6000, 7000 Older conference units, still widely in service. | Standard SIP - supported |
| Rove DECT | Rove 20, Rove 30, Rove 40 on B2 or B4 base Cordless. | Standard SIP - supported |
| Carrier-locked VVX | Any VVX supplied by a hosted provider Needs releasing by the outgoing provider before it will register anywhere else. | Conditional - ask first |
Ordinary SIP. We will provision it. We have not bench-tested this exact model, and we say so rather than pretending otherwise.
Works only under a condition: particular firmware, an unlock from your current provider, or an adapter. Check with us before buying.
How we set them up
Poly phones take a provisioning server address and pull their configuration from it, or accept manual SIP account entry through the web interface. Where a phone has been carrier-provisioned we first confirm it is not locked to that provider before quoting the migration.
Gotchas worth knowing
These are the things that cost real hours when nobody warns you about them.
- Carrier-supplied VVX units are frequently locked to a provisioning server. Sometimes the outgoing provider will release them on request and sometimes they will not - this is a commercial question, not a technical one, and it is worth asking before you sign anything.
- The web interface is disabled by default on some firmware versions and has to be enabled from the handset keypad first.
- Older VVX firmware predates modern TLS. If the phone is staying on a network where that matters, budget for a firmware update as part of the migration.
Bringing existing Poly / Polycom hardware to us
If you already own these, you almost certainly keep them. A handset that is not locked to another provider moves by changing three fields — SIP server, extension, password — which we do as part of setup. We do not sell handsets as a condition of service, we do not rent them to you, and we do not lock them. If you leave us later, the phones are yours and we release them.
Hosted PBX is $99 CAD a month for the phone system and up to 10 extensions, then $8.40 per extension after that. If you would rather own the server outright, we build on-premise systems from $1,500 and the hardware is yours.