Bring your own trunk
Hosted PBX from MapleReceptionist costs $99 CAD/month for up to 10 extensions, $219 up to 25, $399 up to 50, and $699 up to 100. One flat monthly fee, no per-seat maths. You keep your existing phone lines, numbers and carrier. This price covers the phone system only: no numbers, no minutes, no SMS.
Hosted PBX pricing at a glance
CAD, plus HST. Setup is charged once and quoted with your band.
Priced by how many extensions you need. Pick the band you fit in - that is your monthly price, whatever the mix of desks, softphones and mobiles.
Most common
Single-site offices, clinics, and small call rooms.
$99 CAD/mo
Works out to $9.90 per extension at 10.
Setup
$350 one-time, or $250 with a 12-month commitment.
Growing teams, or two sites sharing one phone system.
$219 CAD/mo
Works out to $8.76 per extension at 25.
Setup
$750 one-time.
Multi-department operations with call queues and reporting.
$399 CAD/mo
Works out to $7.98 per extension at 50.
Setup
$1,200 one-time.
Larger sites. Over 100 extensions, we quote individually.
$699 CAD/mo
Works out to $6.99 per extension at 100.
Setup
$1,900 one-time.
Over 100 extensions? Talk to us and we will quote it properly. Bands are ceilings: if you outgrow one, you move up at your next renewal, never as a surprise mid-month bill.
This is a deliberately narrow product. Being clear about the edges is cheaper for everyone than a surprise later.
You already pay a carrier for your lines and minutes, so we do not resell them back to you. If you would rather we supplied numbers and minutes as well, that is our other pricing page.
Two setups cover almost everyone.
Your lines plug into a small gateway box at your office, which links up to your hosted phone system. Your lines, your numbers and your carrier bill all stay exactly where they are. If you already have a gateway, you keep using it.
We point your existing trunk at your new phone system. Nothing changes on your carrier account, and your numbers never move.
We are responsible for the hosted phone system, the call routing, and the configuration of your handsets. The physical lines stay your carrier's responsibility - line quality, static, and carrier outages are between you and them. We will help you work out which side a fault sits on, and we put this boundary in writing before you sign, so nobody is guessing when something breaks.
A phone system is only as steady as the rack it sits in. We keep a short list of the racks, battery backups and rack power bars we actually put in front of customers, so you are not guessing which of the forty listings is the right one.
Rack enclosures and open frames, battery backups sized for a phone system that has to keep answering through an outage, and metered or switched rack power bars.
Browse the equipment listThese are Amazon links and we earn a small commission on qualifying purchases, at no extra cost to you. Buying through them is optional - if you already have the gear, or you would rather source it elsewhere, that is completely fine and changes nothing about your quote.
Most Canadian hosted phone providers quote somewhere between $20 and $35 per seat per month. That is a fair price - but it includes your phone lines and your calling minutes, because they become your carrier.
You already have a carrier. So we are selling you the smaller thing: the phone system on its own. In the Canadian market that runs $8 to $15 per seat per month, and our bands land at $9.90 per extension or less.
Which is genuinely better depends on your situation. If you want one bill and one company for everything, a full-service provider may suit you and we will say so. If you are happy with your lines, locked into a carrier contract, or simply do not want to move your numbers, this is the cheaper and less disruptive path.
The last few are lifted straight from the main MapleReceptionist help centre, because billing and support work the same way on this product. If you came here for AI call answering instead, that is the AI receptionist product page.
It means you keep your existing phone lines and your existing phone numbers exactly as they are. We host the phone system itself - the part that rings the right desk, takes messages, and runs your menus - and it connects out through the lines you already pay for. Nothing moves at your carrier, and your published number never changes.
Because it is a smaller product. Most hosted phone providers quote $20 to $35 per seat per month, but that price includes your phone lines and your calling minutes. Ours does not - you already have those. We are pricing the phone system on its own, which is the $8 to $15 per seat range in the Canadian market. Our bands work out at $9.90 per seat or less.
No, and that is the point of this product. Your numbers stay with your current carrier on your current contract. Many businesses are locked into multi-year carrier agreements where leaving early triggers a termination charge, or where the phone lines are discounted because they are bundled with the internet. Keeping your lines avoids all of that.
You move up to the next band at your next renewal, never retroactively and never as a surprise mid-month bill. If you are at 10 extensions and you hire an eleventh person, add them - we will talk about the band at renewal.
Almost always, yes. Standard SIP handsets from Yealink, Grandstream, Polycom, Cisco and most other manufacturers will work. We reconfigure them to register with your new system as part of setup. You do not buy hardware from us.
Building your system: creating every extension, building your call flow and menus, configuring your gateway or SIP trunk, and configuring each handset. For ten phones that is most of a working day. It is a one-time fee, and in the entry band it drops from $350 to $250 if you commit to twelve months.
Your carrier is, and we say so in writing. Line quality, static, and outages on the physical lines are between you and the company that supplies them. We are responsible for the hosted phone system, the call routing, and the configuration of your handsets. We will help you diagnose which side a fault is on, but we cannot fix your carrier.
No. This page prices the hosted phone system only. The AI receptionist is a separate product with its own pricing, and the two can be combined if you want them to be. Plenty of businesses on this plan deliberately do not want AI answering their phone, and that is a perfectly good reason to be here.
Month to month, unless you choose the discounted setup fee in the entry band, which asks for twelve months. Cancel any time otherwise.
Yes. Hosted PBX is priced and billed in Canadian Dollars, same as every other MapleReceptionist plan. HST is added at checkout based on your province. There are no USD conversions, no foreign-exchange surprises, and no hidden currency fees.
Visa, Mastercard and American Express via Stripe, plus Interac e-Transfer for Canadian customers who prefer to pay directly from a Canadian bank account. Either way you get a proper Canadian invoice with HST line items and CAD totals emailed after every charge.
The same way every MapleReceptionist customer does: email support@mapleworksuite.com, or book a time with us directly. Configuration changes - a new extension, a changed menu, a different ring order - are part of the monthly fee, not a billable ticket. Our help centre answers the common questions first if you would rather not wait.
Yes, and plenty of people do. The hosted phone system and the AI receptionist are separate products that sit together cleanly: the AI answers the calls you want it to answer and hands the rest to the extensions you already have. You can add it whenever you are ready, and nothing about your lines or your handsets has to change again.
Send us your extension count and how your lines come in today. We will come back with a fixed monthly price and a fixed setup fee - no discovery call required first.
Pick a time that suits you at receptionist.maple-book.ca - 20 minutes, no obligation.
